Terms and conditions of use



Our contract

These General Conditions govern the sale of products by Orto sul Terrazzo via web. Orto sul Terrazzo di Filippo Vettorato (hereinafter Orto sul Terrazzo) , located in Via Monteforte, 14-35030 Rovolon (PD) - Italy P. IVA. 04615860287 - REA n.: PD – 404324 is the owner of the website  http://www.ortosulterrazzo.it.  Every sale operation will be governed by theItalian  Legislative Decree no 185/99 and the protection of privacy will be regulated by theItalian law n. 675/96 and subsequent amendments.


Acceptance of general terms and conditions of sale

The contract between Orto sul Terrazzo and the Customer shall be concluded with the acceptance of the order by Orto sul Terrazzo. This acceptance is automatic. By placing an order, you acknowledge  you have read all the information provided to you during the purchase process, and that you accept the general terms and the conditions of sale  explained below.
Once closed the  purchase process, the customer will print or save an electronic copy and, in any case,  keep these general conditions of sale, as provided by the articles 3 and 4 of the Italian  Legislative Decree n 185/1999 concerning distance selling and, as regards the protection of confidentiality, will be subject to the rules laid down in Law no. 675/96 and subsequent amendments.
The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by non-acceptance, even partial, of an order.


The Customer can purchase only the products in the catalogue provided by Orto sul Terrazzo at the time of the order as described in the relating information sheets. It is understood that the picture accompanying the description of a product may not be fully representative of its features but differ in color, size and accessories in the picture. All support information for purchase are intended as mere material for general information, not due to actual characteristics of a single product.
The correct receipt of order is confirmed by Orto sul Terrazzo by a email reply, sent to the email address given by the customer. This confirmation message will contain a 'Order Number' that has to be used in any further communication with Orto sul Terrazzo.The message will include all the data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.
In  case of non-acceptance, Orto sul Terrazzo ensure a timely notification to the customer. For possible complaint please contact us via mail at info@ortosulterrazzo.it or via fax +39 049 8251257 or via mail writing to Orto sul Terrazzo, Via Monteforte, n 14 – 35030 Rovolon(PD) - Italy.

Right of Annulment

Under the art. 5 of Italia DL 185/1999, if the customer is a consumer (i.e. a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form at Orto sul Terrazzo a reference of VAT Code), has the right to annul from the purchase contract for any reason, without explanation and without penalty, except as described in the next point.
To exercise this right, the customer must send a notice to Orto sul Terrazzo within 10 working days from the receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
                                    Orto sul Terrazzo via Monteforte, 14 – 35030 Rovolon (PD) - Italy


that is via fax sent within 10 working days from the end of the period allowed. Once we have received the notice of annulment, Orto sul Terrazzo will quickly communicate  instructions on how to return the goods which must be received by  Orto sul Terrazzo within 10 days from authorization.

The right of annulment is subject to the following conditions:
- The law applies to product purchased in its entirety, it cannot be exercised any annulment only on parts of the products;
- The products must be returned intact and in all its parts;
- as by law enacted, the shipping costs for return of the goods shall be charged to the customer;
- The shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;

If the goods are damaged in transit, Orto sul Terrazzo will inform the customer (within 5 working days of receipt of the goods in its stores), to enable a timely complaint against the carrier of his choice and to obtain repayment of the value of the property (if insured), in this case, the product will be made ​​available to the customer for his return, simultaneously canceling the request for annulment;

-  Orto sul Terrazzo is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

Orto sul Terrazzo will refund the customer the amount already paid as soon as possible and in any event within 30 days of the request for annulment, by canceling the amount charged to the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide the bank details for the refund (IBAN - number of the invoice).

The right of annulment is lost for lack of the essential integrity of the property, where Orto sul Terrazzo finds:
- The absence product elements (accessories, parts, etc.).
- Damage for reasons other than transportation.

In case of forfeiture of the right of annulment, Orto sul Terrazzo will return to sender the property purchased by charging the same shipping.



PayPal and credit card

Concluding a purchase with this kind of payment you will see a page on the PayPal site where you enter the email address and password of your PayPal account or access to the procedure for payment by credit card.PayPal protects buyer's information. For each transaction performed by this method will be sent a confirmation email from PayPal.

Bank Transfer
Payable to: Orto sul Terrazzo by Filippo Vettorato
IBAN: IT80L0501812101000000141744


In the bank transfer, please write the order number indicated in the email reporting order. For faster delivery,
you can send the receipt of the bank transfer by email to info@ortosulterrazzo.it


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